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Customer Service Workshop

***Only Day 2 is eligible for contact hours (earn up to 8). Day 1: Will concentrate on the problem-solving & decision-making skills required for evaluating & effectively resolving customer service complaints, both real & perceived. Day 2: Develop your skills as a member of a high-performance work team. This will emphasize your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe & adequate water supply. As a result, the basic ideas of teamwork are taught with water fundamentals & water conservation as part of the background required for understanding water utility rules, regulations, policies, basic terminology & operations.

Member $395 / Non-member $495
***Only Day 2 is eligible for contact hours (earn up to 8). 
This workshop is 7:30 am - 4:30 pm.
Instructor: Alicia Schomer
6/13/2018 - 6/14/2018
California-Nevada Section, AWWA 10435 Ashford Street, First Floor Rancho Cucamonga, CA 91730

Refund Policy

Requests for refunds must be made in writing and are subject to the following conditions: Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than two weeks prior to class or event date. All fees are non-refundable thereafter.

Transfer Policy

Requests for transfers must be made in writing.  Transfers are based on availability.  No transfer requests will be authorized within 72 hours prior to the class date.