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Effective O&M Programs

Member $195 / Non-member $295 Audience: Board and Council members, Water Distribution System Managers, Supervisors, Operators, Consultants and Contractors Workshop Objective: To provide expertise and knowledge to aid personnel to develop, implement and sustain programs to continuously win the support of their customers. Workshop Outline: 1. Identifying the real service-related concerns of the customer a. The participants will review the issues that are of importance to the customer regarding the service they receive. 2. The benefits to the customer when a supervisor knows the productivity of their employees a. The participants will identify the value of understanding the knowledge and skill level of their workers to complete tasks. 3. Developing and teaching employees with the goals of the organization in mind a. The participants will discuss essential processes necessary to develop employees from the perspective of achieving goals.
10/3/2018 - 10/3/2018
Dr. Kenneth D. Kerri Training Center 3920 West Capitol Avenue Suite 100 West Sacramento, CA 95691

Refund Policy

Requests for refunds must be made in writing and are subject to the following conditions: Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than two weeks prior to class or event date. All fees are non-refundable thereafter.

Transfer Policy

Requests for transfers must be made in writing.  Transfers are based on availability.  No transfer requests will be authorized within 72 hours prior to the class date.