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Customer Service Workshop-WS

Member $395 / Non-Member $495

***Only Day 2 is eligible for contact hours (earn up to 8).

Description:
Day 1: Will concentrate on the problem-solving & decision-making skills required for evaluating & effectively resolving customer service complaints, both real & perceived.
Day 2: Develop your skills as a member of a high-performance work team. This will emphasize your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe & adequate water supply. As a result, the basic ideas of teamwork are taught with water fundamentals & water conservation as part of the background required for understanding water utility rules, regulations, policies, basic terminology & operations.

This class is 7:30 am - 4:30 pm.
Earn up to 8 contact hours for Day 2 only.
Instructor: Alicia Schomer

Parking:
Considering our neighboring businesses, please park on the street side of the parking lot and not along the other businesses storefront.

Refund Policy:
Due to our commitment to instructors, other students and materials, the following refund policy applies:
  • Requests for refund must be made in writing and are subject to the following conditions:  Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than 15 days prior to class start date.  All fees are non-refundable thereafter.
  • Requests for transfers must be made in writing and are subject to the following conditions:  Transfers are based on availability.  No transfer requests will be authorized if they are not received more than 15 days prior to class start date.
  • A 100% refund or credit of your registration fee will be issued if a class is cancelled by the Section.
When
5/30/2019 - 5/31/2019
Where
7:30 AM - 4:30 PM Dr. Kenneth D. Kerri Training Center 3920 West Capitol Avenue, Suite 100 West Sacramento, CA 95691

Refund Policy

Requests for refunds and transfers must be made in writing and are subject to the following conditions: Full refund of fee paid (minus $50.00 handling fee) will be issued for cancellations received more than 15 days prior to class start date. All fees are non-refundable thereafter. Transfers are based on availability. No transfer requests will be authorized if they are not received more than 15 days prior to class start date. A 100% refund or credit of your registration fee will be issued if a class is cancelled by the Section. 

Transfer Policy

Requests for transfers must be made in writing and are subject to the following conditions: Transfers are based on availability.  No transfer requests will be authorized if they are not received more than 15 days prior to class start date.